Frequently Asked Questions

This FAQ will be updated as needed with the most up-to-date information, questions and answers.

And for those souls that have been brave enough to face it, the Haunted Mines has always unearthed fear and terror. Word has it that miners have struck something other than coal down in the earth once again, and its unleashed something dark, something evil…spreading into town havoc, change, and illness. As you check into our “fest of fear”, be prepared – for the only way out is through the void in which terror came. 

“WHERE WILL THE HAUNTED MINES BE THIS YEAR?”

The Haunted Mines is excited to be operating in its new permanent location at 3910 Palmer Park Blvd, Colorado Springs, CO 80909.

“WEEKENDS ARE BUSY – WHEN IS THE BEST TIME TO ATTEND?”

 Friday and Saturday evenings are the busiest times, especially the last three weekends of October. To avoid the long lines, it’s best to come on a weekday or earlier in the season. Halloween night itself is usually not too busy, surprisingly. If you attend on a Friday or Saturday, your best bet for the least wait time is to arrive by 6:30pm, or after 9pm.

“IS PARKING FREE?”

Our on-site parking is free!

“HOW CAN I TELL IF THE MINES IS CLOSED DUE TO BAD WEATHER?”

We will post a notice on our website and Facebook pages by 5pm that day.

“HOW SHOULD I DRESS?”

Dress like you’re going to any other fun attraction. Comfortable, autumn clothing, and good footwear. Your clothes may get dirty! Open-toed shoes, sandals, flip-flops, skirts/dresses are NOT recommended!

 “DO I REALLY HAVE TO GO THROUGH SMALL, DARK TUNNELS?”

Yes! This is not a problem for most people. However, if you absolutely cannot handle it, make your fear known and a security guard will escort you through a much larger bypass. Please note that when you use a bypass passageway, you will not experience all the thrills and terrors we have in store for you.

 “HOW OLD DO I HAVE TO BE TO ATTEND?”

The Haunted Mines is open to the public. The attraction is recommended for souls 13 and older. Younger children should be accompanied by a parent or guardian. There will no refunds made or allow reuse of the ticket to patrons exiting the Haunt early.

“WILL I BE TOUCHED?”

No! We give our monsters strict instructions about contact (no contact!). There may be incidental, accidental contact as a monster goes by; or if you need a hand getting up/over/thru something, our monsters are instructed to help you. This also is the rule for patrons – no touching the monsters! However…There may be special nights that are designated “Full Contact” where upon signing a waver and donning a glow necklaces, the monsters will be allowed to touch you! Patrons not wearing the necklace will not be touched.

If you’re unruly, unsafe, or disruptive, then you WILL be “touched” by our security guards as they “escort” you to the police. We do our best to insure a safe and thrilling experience for our victims… er, … customers.

“ARE THERE CLOWNS AND CHAINSAWS IN THE ATTRACTION?”

Sorry to say, but that is strictly confidential; we don’t want to give away all of our secrets in advance. Basically, if it scares you, then we have it. The best way to find out is to experience it for yourself!

“WHAT WILL I EXPERIENCE?”

 As a victim, er…, “Guest” of the Colorado Fear Fest, you will be subjected to disorienting and distracting sounds, lights, fog, smoke, heat, shocks, and other theatrical special effects. You may be required to bend, jump, or run through segments of the haunted attraction; sometimes over moving, uneven, or unstable flooring and ground. Several parts of the attraction are designed to move you, like an amusement park ride. You will interact with the characters of the attraction. At times, you will be in and move through very dark and confined spaces. And mostly, you’ll have a heck of a lot of fun!

“HOW LONG DOES IT LAST?”

 The haunted attraction portion (the “Haunt”) takes most people about twenty five to thirty minutes to get through. It could be longer for some. But you may also be waiting in line to enter. On busy nights -Fridays and Saturdays – wait times can be several hours. We have various kinds of entertainment to occupy your time while you wait, including interaction with our monsters, or be buried alive in our “Coffin Ride”.

“WHO CAN ATTEND?”

The attraction is recommended for souls 13 and older. Younger children should be accompanied by a parent or guardian. The Haunted Mines is not recommended for pregnant women, people with heart conditions, epilepsy, claustrophobia, PTSD, or with any electronic medical implant, or those who are scared of things that go bump in the night. The Haunted Mines is ADA accessible. Please contact us with any questions.

“HOW BIG OF A GROUP CAN GO THRU?” Or, … “May I bring in all 40 of my group together?”

You will be divided into groups of four to six people at a time. The scares and scenes are designed to be effective for these group sizes. If your group “reassembles” again on the inside, you’re doing yourself a disfavor because only six or so of the group will experience the scenes and scares properly. There are many places, too, where six is the maximum that will fit in the area/ride/scene/room! So, while we would be more than happy to terrify all of your friends as one big group, we limit group sizes to six people, and we ask that you stay separated as such throughout the attraction after all, we don’t want any tunnels collapsing on you, now, do we?

“IS IT SCARY?”

Yes! Of course it is! This is why you come here. But it’s not…just…scary. There’s spectacle and interaction, and lots of fun waiting for you inside.

“WHAT IF I GET TOO SCARED?”

We pride ourselves in creating a terrifyingly fun-filled event. Yet the Colorado Fear Fest can be too intense for some customers. Don’t be embarrassed about this, it happens to many people. If you want out, call out to any one of our security guards, and you will be safely escorted out of the attraction, where you can wait at the exit for your group to rejoin you. If you need medical attention (hyperventilation, panic attacks, claustrophobia, whatever) our emergency staff is ready to assist you. Sorry, but we cannot refund your money once you have entered the attraction all sales are final. But you’ll be well cared for!

“WHAT EMERGENCY SERVICES ARE PRESENT?”

We have our trained security guards and safety officers as well as direct contact with Chapel Hills Mall Security. We’ve been fortunate to have had only minor incidents to date, but we’re ready regardless!

“WHO PRODUCES THE HAUNTED MINES?”

All Haunted Mines attractions are produced by the many volunteers and folks who share with a genuine love of Halloween and entertaining people.

“HOW DO I VOLUNTEER?”

If you like Halloween or just plain scaring people, please “Volunteer!”– it’s fun! We have places for Scenic, Actors, Make-up, Costumes, Security, Ticketing, and Operations. Volunteers must be 16 years and older, but for Security Personnel, you must be 18 years and older. You will find that we become one big “Haunt Family” and make the Haunted Mines an exciting place to be! Contact up on Facebook for more information.

“MAY I FILM OR PHOTOGRAPH THE ATTRACTION?”

We do not allow our guests to use cameras inside our attraction, whether they be high-quality or cell phone cameras. We make special exceptions for media crews, but this must be arranged in advance. However, feel free to take photos while outside the Haunt and “check in” on Facebook.

“MAY I USE A FLASHLIGHT/CELL PHONE AS I GO THRU?”

No. Flashlights, laser pointers, cell phones held up as a light, or other light sources are not permitted. We’ve carefully crafted the lighting in each scene to give you the best experience why would you want to ruin it? Also, flashlights will harm your and our monster’s night vision making it unsafe for both. So, this is a strict “No”. Please ensure these items are secure while in the Haunt.

“ARE FOOD AND DRINK AVAILABLE? WHAT ABOUT RESTROOMS?”

We partner with local Food Trucks to provide our customers access to delicious food. We also provide restroom facilities onsite. 

“MAY I HAVE/BRING/DRINK ALCOHOL AT/IN THE ATTRACTION?”

No. If you are intoxicated, you will be turned away. If we also notice that you are driving, our on-site security and/or Chapel Hills Mall Security will happily assist you to more “comfortable” quarters for the evening.

“IS SMOKING PERMITTED?”

No, please put out all cigarettes in the containers provided.

Hellscream Escape Room Vouchers Now Available!

Phone and Address

(719)633-8252

3910 Palmer Park Blvd

Colorado Springs, CO 80909

Location

3910 Palmer Park Blvd

News

This Halloween season, experience the Haunted Mines like you have never seen it before; a mix of old and new is in store!

Open September 2019!

Keep your eyes peeled for the latest news….

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